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We handles a large amount of orders receiving around the world each day. Therefore it may be occasional issues, issues with national postal services, international customs issues etc. If you would like to raise an issue that you experienced on www.ultrafire.com, then please send us an e-mail with a detailed description of the issue, and we will get back to you as soon as possible.

You can find us by sending an email about inquiry, products or order issues, account problems, technique questions. Customer service message: service@ultrafire.com

Refund Process
Refunds are issued based on the payment method used at the time of purchase. We issue refund in 1 business day after we receive return.
If you pay via PayPal, you will receive refund instantly.
If you pay via credit card or bank account, you will receive refund within 5 business days.
If you pay via bank transfer, you will receive refund in 2 business days.

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