-Processing time: Order verification, quality check and packaging.
-All orders if keep in stock will be sent to the fulfillment center for dispatch within 48 hours after the order is placed. (working day only, and we don't work on weekends or on public holidays).
If not in stock ,it only needs 2-3 working days to produce,and then ship to the fulfillment center.
Orders cannot be amended once it is placed. If the order is not shipped, we will cancel the order, if shipped, customers have to wait for delivery, return the wrong items and get a refund once they are returned to us.
-Our customer service representatives will work with you to find the best solution for your situation by: replacing the original item or providing a refund. 100% Satisfaction Guarantee.
First: we offers returns within 30 days of receipt of delivery.
1) If the item(s) are returned in its original condition and the packaging is in as good as new condition, we offer a full refund of the item(s).
2) If the item(s) are returned in its original condition, but not in their original and undamaged packaging, we charge 20% for per package.
3) All goods returned will be inspected for damage and authenticity upon receipt. We reserve the right to refuse to refund or replace and return the item(s) to you.
4) Items should be returned to our return address as instructed.
5) We issue refund in 2 business day after we receive return.
Second: within 365 days of purchase:
Return the product to UltraFire and we will repair or replace it as long as the light is not working because of factory defects. This does not include obvious user wear or extreme damage.